Privacy
Policy.
A short summary
We take your privacy seriously. You can browse getdinings.com without disclosing personal data - aside from cookies, described below. When you do share information with us, we use it only to run the service, not to sell your data or pass it to advertisers. We will notify you if our approach changes.
Your data is used to deliver your food, keep your account secure, and improve the experience. That's all.
What we collect
You give us
- Identity - your name, phone number, and email address.
- Delivery addresses - the locations you ask us to deliver to.
- Payment - processed entirely by our payment gateway. We receive only a transaction token, never raw card details.
- Preferences - favourites, dietary notes, and saved delivery instructions.
The app collects, automatically
- Device basics - model, OS version, language, and an anonymous installation ID.
- Approximate location - to show restaurants near you. Precise location is used only during an active delivery, and only with your permission.
- Usage & diagnostics - which pages are used (for statistical analysis only, then removed from the system), session state to keep you logged in, and saved search preferences.
Why we collect it
- To process and deliver your order, and to let the restaurant or courier contact you.
- To send you order confirmations, receipts, and status updates.
- To send marketing or editorial emails - only if you opt in. You can withdraw consent at any time.
- To conduct periodic product research and improve the service.
- To comply with our legal obligations - invoicing, tax, and food‑safety records.
Your details are kept private. They are not passed to third-party advertisers or external mailing lists.
How long we keep it
We retain personal data for as long as your account is active, and for up to seven years thereafter, in line with applicable legal and regulatory requirements. If you would like us to delete your information during that period, please email privacy@getdinings.com with your request.
Your rights
You have the right to ask whether we hold personal data about you. Upon verification of your identity, we will provide a copy of that data by email. You may also ask us to correct, update, or delete your information.
Send your request to privacy@getdinings.com. We reserve the right to ask for proof of identity before responding, and to decline requests where identity cannot be established satisfactorily. We will respond within 30 days.
Security
We have implemented security policies, rules, and technical measures to protect the data we hold from unauthorised access, improper use, disclosure, destruction, or accidental loss. This includes encryption in transit and at rest. Payment information is never stored on our servers - only a token from our payment gateway is.
We cannot guarantee absolute security against every circumstance. You should ensure that any external sites you access via links on our platform have adequate measures in place.
If you discover a vulnerability, please tell us at security@getdinings.com. We'll respond within one business day.
Children
Dinings is intended for users who are at least 18 years old. Minors may use the service only with the permission and direct supervision of a parent or guardian, who must agree to these terms on their behalf. We do not knowingly collect personal information from children under 13. If you believe we hold such information, contact us and we will delete it promptly.
Contact us
For any privacy-related questions or requests, email privacy@getdinings.com. We read every message.
Dinings · Kuwait.